Privacy Policy

Last Updated: November 13th, 2024

Welcome to GotSmokes.Co (referred to as “we,” “our,” “us,” or “the Company”). We value your privacy and are committed to protecting the personal information of our customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with our services. By accessing our website or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you interact with our website.

a. Personal Information

Account Information: When you create an account, we may collect information such as your name, email address, phone number, and mailing address.
Payment Information: For purchases, we collect payment information (e.g., credit card details) through secure third-party payment processors. We do not store payment card details on our servers.
Order Details: We may collect details of products purchased, shipping address, and purchase history.
Customer Support: When you contact us for support, we may collect details of the issue, including chat transcripts, emails, or phone call information.

b. Automatically Collected Information

Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, understand user behavior, and personalize content.
Device Information: We may collect information such as your IP address, browser type, device type, and operating system.
Usage Data: This includes information about how you use our website, pages viewed, links clicked, and other browsing activities.

2. How We Use Your Information

We use the collected information to provide, improve, and personalize our services, as well as for operational and business purposes.

Order Fulfillment: To process transactions, manage orders, deliver products, and provide customer support.
Personalization: To tailor content, advertisements, and communications to your preferences.
Marketing and Communication: To send promotional offers, newsletters, or other marketing materials with your consent.
Analytics: To understand user behavior, improve our website and services, and develop new features.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:

Service Providers: We may share your information with trusted third-party vendors, such as payment processors, shipping companies, and IT service providers, to facilitate our services.
Legal Obligations: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal processes.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Security

We are committed to protecting your information. We use appropriate administrative, technical, and physical security measures to safeguard personal information against loss, theft, and unauthorized access. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We may anonymize or aggregate data to use for statistical purposes in which case it will no longer be associated with an identifiable user.

6. Your Rights and Choices

a. Access and Correction

You have the right to access and correct your personal information that we hold. If your information is inaccurate or incomplete, you may contact us to update or correct it.

b. Opt-Out of Marketing Communications

You may unsubscribe from our promotional emails by following the instructions provided in each email. Please note that you may still receive administrative emails related to your purchases or account.

c. Cookie Preferences

Most web browsers allow you to manage cookies through browser settings. You can set your browser to refuse cookies, but this may impact your experience on our website.

7. Third-Party Links

Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

8. International Data Transfers

As a Canadian business, we primarily process personal data within Canada. However, some of our third-party service providers may operate outside of Canada. When your information is transferred internationally, we ensure appropriate safeguards are in place to protect your personal information.

9. Children’s Privacy

Our website is not intended for anyone under the age of 19. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete such data.

10. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

GOTSMOKES.CO
Email: [email protected]