GOTSMOKES.CO
- Canadian Cigarettes at Unrivaled Prices!
- Hassle-Free Shopping, and Prompt Delivery
- Comprehensive, Authentic and Competitive
FAQs
General Inquiries
Thank you for your interest in reaching out to us! While we don’t currently offer a direct phone line, we are always here to assist you through other channels.
You can reach us via email at [email protected], and we’ll respond promptly to your inquiry. Additionally, our live chat feature is available for real-time support during our business hours.
We’re committed to providing you with excellent service and look forward to assisting you through these channels!
Thank you for your interest in our products! At Gotsmokes.co, we operate exclusively online and do not have a physical storefront. Our website is designed to provide a seamless and convenient shopping experience, allowing you to explore and purchase our wide range of products from the comfort of your home.
We are committed to ensuring your shopping experience is secure, efficient, and tailored to your needs. Thank you for choosing Gotsmokes.co — we’re excited to serve you!
Currently, we do not offer order pickups. All orders are processed and shipped directly to your specified address. This approach allows us to maintain efficient operations and deliver your products promptly. We appreciate your understanding and are dedicated to providing a smooth and reliable delivery experience.
We understand the importance of trust when shopping online. To ensure our credibility, we encourage you to review customer feedback and testimonials available on our website and third-party review platforms. Additionally, our secure payment gateways and clear communication policies reflect our commitment to transparency and customer satisfaction.
We prioritize building trust with our customers. Our website employs secure encryption technologies to protect your personal and payment information. We also provide clear contact information and responsive customer service to address any concerns. We encourage you to start with a small order to experience our service firsthand and build confidence in our operations.
Payments & Discounts
No, a native status card is not required to purchase our products. Our offerings are available to all customers who meet the legal age requirements for tobacco products in their respective regions.
We do not accept cash on delivery. All orders must be prepaid using the available payment methods on our website to ensure a smooth and secure transaction process.
All applicable taxes are included in the product prices displayed on our website. There are no additional tax charges at checkout, providing transparency and simplicity in your purchasing experience.
Currently, we do not offer specific discounts for native or indigenous persons. However, we regularly provide promotions and discounts to all our customers. We recommend subscribing to our newsletter or following our social media channels to stay informed about the latest offers.
Yes, we offer a special discount for first-time customers. To receive this discount, please sign up for our newsletter or create an account on our website. You will receive a unique discount code to apply at checkout.
You can pay us with:
- Bitcoin
- Interac EMT transfer
- Credit Card through a 3rd party onboarding processor (Wert.io )
We accept major credit cards, including Visa & Mastercard. We currently use a 3rd party secure payment gateway. This ensures your transaction is safe and your information is protected.
We use Wert.io as our secure payment gateway for credit card transactions.
This process converts fiat into cryptocurrency (USDC) on their platform, then is seamlessly and instantaneously transferred back to us.
* please note, a mobile number is required to receive a Two-Factor Authentication (2FA)
**3D Secure (3D Verification) authentication is required.
If you prefer to pay via e-transfer, please select this option at checkout. Detailed instructions, including the recipient’s email address and security question information, will be provided to complete your payment securely.
Once we receive your e-transfer, you will receive a confirmation email acknowledging the payment. Your order will then be processed and prepared for shipment. You will receive another email with tracking information once your order has been dispatched.
Orders and Shipping
Yes, we ship to all provinces and territories in Canada. Our goal is to make our products accessible to customers nationwide. Please note that shipping times may vary depending on your location.
“If Canada Post delivers, we will ship!”
We offer free standard shipping on orders over a certain amount. Please refer to our Shipping Policy page for the most current information on shipping rates and thresholds for free shipping.
Currently, we do not offer international shipping. Our services are limited to addresses within Canada. We apologize for any inconvenience this may cause to our international customers.
We primarily use Canada Post for our deliveries. Depending on your location and the shipping option selected, we may also utilize other reputable courier services to ensure timely and secure delivery of your order.
Shipping costs are calculated at checkout based on your location and the shipping method chosen. We strive to offer competitive shipping rates and provide options to suit your needs.
Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a notification with tracking information once your order has been dispatched.
Order Issues
Occasionally, there may be delays in tracking updates from Canada Post. If you do not see updates after 48 hours, please contact our customer service team for assistance. We will work with the courier to resolve any issues promptly.
If you haven’t received a tracking number within 2 business days of placing your order, please check your spam or junk email folder. If it’s not there, contact our customer service team, and we will provide you with the necessary information.
Please ensure that the shipping address provided at checkout is correct. If you notice an error after placing your order, contact us immediately. While we cannot guarantee changes after the order has been processed, we will do our best to assist you.
f you realize that you’ve provided an incorrect shipping address, please contact us as soon as possible. If the order hasn’t been shipped yet, we can update the address. If it has already been dispatched, we will work with the courier to redirect the package, though additional fees may apply.
If your order is missing items, please contact our customer service team within 48 hours of receiving your package. Provide your order number and details of the missing products, and we will investigate and resolve the issue promptly.
Product images on our website are for illustrative purposes and may differ slightly from the actual product due to variations in packaging or updates from the manufacturer. We ensure that all products meet our quality standards regardless of packaging differences.
If you receive damaged products, please contact us within 48 hours of delivery. Provide photos of the damaged items and packaging, and we will arrange for a replacement or refund as per our return policy.
Products and Inventory
At Gotsmokes.co, we are committed to providing a seamless shopping experience for our customers. Here’s an overview of our inventory replenishment process:
Regular Replenishment: To ensure we maintain adequate stock levels and offer a wide selection of products, we typically replenish our inventory every two weeks. This consistent schedule allows us to update product availability and introduce new items to meet your evolving needs.
Product Availability Notification: If a product you’re looking for is temporarily out of stock, you can subscribe to receive notifications when it becomes available again. This feature helps you stay informed and secure your order promptly, as popular items tend to sell out quickly after restocking.
Fast-Moving Supplies: High-demand products, especially those with limited availability, may sell out quickly. We highly recommend subscribing to stock notifications to ensure you don’t miss out when these items are replenished.
We understand the importance of keeping your favorite products available and strive to manage our inventory proactively to meet your needs. If you have specific questions about product availability or restocking schedules, feel free to contact our team for assistance.
Thank you for choosing Gotsmokes.co. We appreciate your support and look forward to serving you with a diverse range of quality products through our consistent inventory management practices.
At Gotsmokes.co, we are committed to meeting the evolving needs and preferences of our customers by continuously expanding our product range. Here’s what you can look forward to:
Customer-Centric Approach: Your satisfaction drives everything we do. We carefully curate each product with rigorous quality assurance checks, ensuring we feature only the best items at competitive prices.
New Product Introductions: We’re excited to announce that new products will soon be added to our inventory! These additions are designed to cater to a wide variety of preferences, giving you even more options to explore and enjoy.
Stay Updated Through Newsletters: To stay informed about the latest product launches, exclusive promotions, and updates, we encourage you to subscribe to our newsletter. By signing up, you’ll receive timely notifications about new arrivals and special offers, so you never miss out on the exciting developments at Gotsmokes.co.
We’re thrilled to share these upcoming additions with you and can’t wait for you to explore our expanded product lineup. Your support and engagement mean the world to us, and we remain dedicated to delivering exceptional customer service and a seamless shopping experience.
Thank you for being a part of the Gotsmokes.co community. Stay tuned for updates, and get ready to discover even more quality products tailored to your needs and preferences!
Additional Items
At Gotsmokes.co, we strive to go above and beyond to enhance your shopping experience, which is why you may find extra items in your package. Here’s why:
Value-Added Approach: Unlike many websites that reserve free gifts for first-time buyers, we believe in rewarding all our customers. Every order includes extra gifts as a token of appreciation for choosing us and to make your unboxing experience even more enjoyable.
Variety of Free Gifts: The additional items in your order may vary based on ongoing promotions or seasonal offers. Each gift is thoughtfully selected to ensure you receive added value with every purchase.
Customer Satisfaction Priority: Your satisfaction is our top priority. Including extra gifts is just one way we aim to exceed your expectations and show our commitment to providing exceptional service.
We take pride in surprising our customers with curated, complimentary gifts that complement their purchases and bring a little extra joy to their day.
Thank you for choosing Gotsmokes.co, where every order comes with a thoughtful touch to brighten your experience. We’re excited to continue delivering quality products, outstanding service, and memorable shopping experiences for you!
Rewards and Discounts
At Gotsmokes.co, we deeply value your loyalty and engagement, which is why we’ve introduced a rewarding referral program to enhance your shopping experience. Here’s how it works:
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Referral Rewards: Our rewards program allows you to earn points by referring friends and family to our website. You’ll receive valuable reward points through our Rewards program as a token of appreciation.
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Getting Started: It’s easy to begin earning rewards! Simply visit the Rewards page on our website, invite your friends to sign up.
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Points Redemption: For every 25 points you earn, you’ll receive $1 to use at checkout. Points can be accumulated and redeemed on future orders, giving you access to exclusive discounts and benefits as a reward for your loyalty and referrals.
By participating in our rewards program, you not only earn rewards for yourself but also introduce your network to our quality products and services, creating a win-win for everyone.
If you have any questions about the rewards system or need assistance with referrals, our team is here to guide you through the process.
Thank you for being a valued member of the Gotsmokes.co community. We’re excited to reward your loyalty and look forward to fostering a lasting and rewarding relationship with you!
Order Changes
At Gotsmokes.co, we understand that situations may arise where you need to cancel your order. Here’s a guide to our order cancellation process:
Cancellation Window: You can request to cancel your order as long as it has not been processed or dispatched to our shipping carrier for delivery. If your order is still in the processing stage and has not yet been shipped, we will gladly assist you with canceling it promptly.
Processing Status: Once your order has been shipped and handed over to the courier, we are unable to cancel it due to logistical constraints. In such cases, we recommend reviewing our return or exchange policies for assistance after you receive your order.
Cancellation Request: To cancel your order, please contact our customer support team as soon as possible with your order details. We will check the status of your order and process the cancellation if it meets the criteria.
If you need to cancel an order, acting quickly is key to ensuring your request is processed in time. Our team is here to assist you and will work diligently to resolve your query within the outlined guidelines.
Thank you for your understanding and cooperation. At Gotsmokes.co, your satisfaction and convenience are our priorities, and we are committed to accommodating your requests to enhance your shopping experience.
